Careers At Mumbai International Airport (CSMIA)

Current Openings

In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. Click here to know more.

There are currently no vacancies available

Reservation Executive

Pranaam Adani Guest Services' is designed to provide guests a seamless and stress-free experience while travelling through Chhatrapati Shivaji Maharaj International Airport (CSMIA). It aims to provide highest standard of services and to ensure a unique and memorable experience to passengers at airport.

We are hiring for Reservation Executive to track & oversee reservations operations of Pranaam Services proficiently.

Key Result Areas & Outcomes expected from the Role

Process reservations by mail, telephone, guest referral and web queries on online and offline medium.
Assist B2B and B2C clients with online reservations and amendments
Take online feedbacks from customers and guests on online and offline medium. Convey direct requests and unresolved issues from customers to the designated resource via appropriate sources
Provide operational support for handling passengers when required
Update availability of services to channel partners like GDS, OTA and Web booking systems
Possess all information related to product and service offerings and provide timely and adequate information to customers as per their inquiry
Maintain and update MIS/database of passengers, customer interactions and transactions, feedback etc.
Verify and confirm requests of customers over a telephonic conversation, prior to their arrival at the airport and provide them a brief of the service to be rendered
Maintain good working relations with various stakeholders with the aim of providing smooth service to passengers at all touch points
Ensure that customers receive high standards of service and a stress free experience at the airport
Understand and interpret customers’ requirements and suggest value added services to enhance their experience at the airport
Cross sell and up sell services to passengers with the aim of enhance experience for customers and revenue for meet and assist services
Ensure that passenger feedback is captured and processed in a timely manner
Regularly identify, suggest and implement methods of enhancing passenger experience

Educational Qualification:
Any graduate preferably with certification in airline ticketing on GDS/Hospitality management

Experience:
Essential: 2 - 3 years of experience in the field of reservations in service industry

Desired:

Prior experience in Call Center / Ticketing function/ NBFC , travel industry.
Excellent verbal and written communication skills.
Good working knowledge of MS office tools particularly creating MS excel.
Verbal fluency in any of the foreign language (Arabic and/or French) would be an added advantage.
Job involves working in 12 hour rotational shifts (day/night)
Experience in telephone handling & proficiency of MS Office (Word & Excel)

Please do not submit your profile if you have applied at Adani CSIA in the last 6 Month.

Head - Environment

Mumbai International Airport Ltd.(MIAL) has been very active in the area of Environment and same is evident from the various recognitions received from reputed agencies. We are looking for Asst General Manager/Deputy General Manager to lead our Environment domain. Please share profile on pooja.srivastava/Austa.dsouza@gvk.com

Few key deliverables of the role is shared below:

Job Purpose:

Responsible for Environmental Compliance , Sustainability Initiatives of Airport operations and to achieve excellence in fields of Environment at CSMIA Airport.

Educational Qualification:

A Bachelor in Environmental Engineering or Post Graduate degree in Environmental science from recognized and reputed Institute

Experience:

Essential: 15-18 years in the field of Environment preferably at large airports with at around 8 years’ experience in the leading position.

Key Elements of the Role:

Lead to achieve the target environmental efficiencies and drive sustainable improvements
Work towards achieving excellence in Environment for MIAL
Ensure compliance to all policies, procedures and guidelines
Establishing network with all concerned agencies Identify & implement various Environmental Initiatives at airport
Release of comprehensive Biennial Sustainability Report Ensure compliance to ISO 14001 –Environmental Management System
To lead introduction of a continuous improvement process related to improvement in Environmental performance of organisation.
To lead and coordinate all environment related programs outlined as per OMDA.
Decision making to achieve environmental excellence at CSMIA
To ensure the environmental legal compliance for CSMIA
Define clear responsibilities for the Identification, Evaluation, Estimation, Mitigation strategies, and Monitoring of environmental impacts.
Plan the implementation of policy and procedural changes to ensure the compliance with ICAO guidelines and DGCA rules and Applicable environmental regulations.
Ensure CSMIA’s Compliance to terms and conditions laid down in MoEF clearance, MPCB consent and OMDA obligations.
Ensure Monitoring of different environmental parameters as per EMP and MOEF guidelines
Obtain environment related regulatory clearances from Central and State Governments from time to time, as per the need.

Technical / Functional Skills Required/Preferred

Good knowledge of engineering process related to airports
Good knowledge of Environment standards, aviation legislation and regulation with ability to ensure that MIAL and 3rd parties comply with these regulations in practice.
Thorough understanding of improvement in Environment management system and impact of risk on the total business plan.
Thorough knowledge in CDP and carbon foot printing. Sound knowledge of Sustainability Reporting process & GRI standards Good Knowledge of ISO 14001 standard

Please do not submit your profile if you have applied at Adani CSIA in the last 6 Month.

Manager - Treasury & Corporate Finance

Content here...

Working With Us

With a vision to become one of the world's best airports, MIAL has been consistently upgrading CSMIA to an airport that delights its passengers. Join us and you will become part of a 1400 + strong force of aviation professionals who are driving change in India by enhancing Airport experience.

MIAL is constantly striving to serve its passengers. We understand that our people are central to our objective who are passionate about service excellence and committed to team work.

MIAL focuses on finding perfect balance between organization and personal aspirations. Engaged employees are core to our business and we belive in making MIAL a fun place to work by keeping our employees motivated.

At MIAL, we offer you the prestige and pride of working in a truly world-class environment, with abundant opportunities to learn and grow.

Disclaimer: How to identify Recruitment Fraud

We would like to bring to your notice that MIAL follows a well-structured employee recruitment process and does not charge/accept any amount or security deposit from job seekers during the recruitment process.

It was observed that there has been an increase in recruitment frauds involving scammers who post fraudulent jobs openings at Airport, or who contact job-seekers with fake job offers at Mumbai Airport. These individuals sometimes even conduct fraudulent interviews with an attempt to appear authentic and obtain personal information/money from the applicants. We have also noticed that certain individuals claiming to be from the MIAL Recruitment function are contacting prospective candidates pretending to represent MIAL with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. On receipt of an interview call, to prevent falling victim to the same, the candidate may take some measures such as visiting the official MIAL website to verify the source and authenticity. MIAL will not be liable for any consequences of anyone falling prey to such fraudulent jobs openings and false solicitation.

MIAL never requests for fees for any purpose during or after the hiring process. MIAL will never request money for the opportunity to apply or work.
The hiring process involves at least one in-person interview at MIAL office premises. MIAL will not request for an interview on any instant messaging applications.
The MIAL Recruitment team does not request or require personal documents like bank account details, tax forms or credit card information as part of the recruitment process.

If you are in doubt or unsure about the source of job offer, please login to the Career section on the MIAL website (csmia.adaniairports.com) to verify the job offer or the application.

If you believe you have been a victim of a recruitment fraud, you are requested to approach the law enforcement agencies immediately in your personal capacity

Careers