Frequently Asked Questions

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Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

All Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the Lounge as applicable. While passengers of Travel Club lounge can also avail services of Lounge. Airport Hotel (Niranta Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

• Aviserv Lounge (Terminal-2 Arrival)
• Adani Lounge for Business/ First/ Premier Class travelers (Location: Post Departure Immigration & Domestic Level-3)
• Loyalty Lounge (Location: Post Departure Immigration & Domestic Level-3)
• Oasis Lounge (Terminal-1, Near Boarding Gate 9)
• Travel Club lounge (Terminal-1, Near Boarding Gate 22-23)

Passengers can avail long term parking at Mumbai Airport. Please contact customer care for more details on long term parking facility at Mumbai Airport.

Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

We request you to please contact your respective airlines in order to comply with any additional pre boarding requirements.

We request you to please contact your respective airlines in order to comply with any additional pre boarding requirements.

For Pet Carriage information please click here to know more.

The flights operating from terminal -1 are Go first, Trujet, Star air, Indigo Series 6e5200- 6e5399, Akasa Air, Air Asia flights, SpiceJet.

For “Checked-in luggage security advisory”

1. Keep your valuable objects on your person and don’t store them (however hidden) in your checked bags. Jewelry, cash, cameras and other expensive or important items easily show up on security scanners and should never be packed in your checked-in luggage.
2. Know what you packed by writing it down on a list (you can add items you buy along the way). Keep the list on your mobile device or simply photograph everything before you pack it all in. This helps you confirm a theft has occurred and makes it easier to report what’s missing.
3. Lock your bags with luggage locks or locking luggage straps. It will help prevent theft by making your bag look less easy to access.

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

All Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the Lounge as applicable. While passengers of Travel Club lounge can also avail services of Lounge. Airport Hotel (Niranta Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

• Aviserv Lounge (Terminal-2 Arrival)
• Adani Lounge for Business/ First/ Premier Class travelers (Location: Post Departure Immigration & Domestic Level-3)
• Loyalty Lounge (Location: Post Departure Immigration & Domestic Level-3)
• Oasis Lounge (Terminal-1, Near Boarding Gate 9)
• Travel Club lounge (Terminal-1, Near Boarding Gate 22-23)

Passengers can avail long term parking at Mumbai Airport. Please contact customer care for more details on long term parking facility at Mumbai Airport.

Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in the process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

• Should have completed the web-checking before arriving at the airport;
• Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
• He/she should also download the baggage tag/baggage identification number.

We request you to please contact your respective airlines in order to comply with any additional pre boarding requirements.