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Passenger Arrival Guide

Please refer FAQs for transit pax

Arrivals

Please refer to the guidelines below to ensure your journey is safe:

  • Follow the instructions laid down by airlines on disembarkation.
  • Wait at the baggage hold area till the baggage arrives in batches. Please follow the markings at various processing points at the airport.
  • Passengers are requested to follow the markings at the baggage belt.
  • F&B counters are audited daily to ensure food safety and hygiene standards. We ensure contactless interaction right from viewing the menu to payment exchange.
  • All Taxis in the airport are sanitized and all taxi drivers are temperature screened.

Please note: Ola/Uber/Taxis are under the purview of State authorities/RTO. The rules keep changing from time to time.


Ques: Is there Inter -terminal transfer facility available between Terminal-1 and Terminal-2?

Ans: Complimentary shuttle service operates between both the terminals. The coaches are available at designated pick-up point at Terminal-2 Level-1, Ground Transportation Level (P4) & at Terminal-1 between Departure Gate 1 & 2.

Immigrations

All international passengers upon your arrival in Mumbai, may please follow the Arrival signage and proceed to Arrival Immigration Hall for immigration clearance. Please make sure your visa and passport are ready before you reach the immigration hall.

CSMIA

In case of any concerns or grievances, passengers may immediately contact AFRRO/FRO/SSP to get a resolution. For more information on immigration rules and regulations, please visit www.boi.gov.in

Customs

All baggage clearances have to undergo two channels for customs clearances

  • Green channel - Nothing to declare
  • Red channel - Carrying Goods to Declare

Important to Note: Non-declaration & wrongful declaration of any dutiable good may attract confiscation of goods, fine or penalty. Serious offences like attempting to smuggle Gold, without declaration may lead to arrest & prosecution. The Indian Revenue Department has specified a list of items, including the size that can now be imported duty-free as part of the baggage.

You can get more information on items and rules & regulation by clicking here.

Additionally, ATITHI @Indian Customs, a mobile application that has been developed by the Directorate General of Systems, Central Board of Indirect Taxes (CBIC), Ministry of Finance, and Government of India to drive digital governance in India. This application provides a platform for visitors from across the world travelling to India to file their baggage, goods and currency declarations. It also offers other citizen-centric services ATITHI@Indian Customs is available on

Google Play App Store

Baggage Claim Area

On clearing immigrations passenger will move towards baggage area to retrieve respective baggage from the designated carousel. In the event of lost or damaged baggage passengers are requested to contact the respective airline representative. After collecting the respective bags, they may proceed to customs.

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